Terms and Conditions
DEPOSIT, CANCELLATION AND NON ARRIVAL POLICY
We do not pay third parties for any other services on your behalf. If funds are deposited into our account incorrectly we do not refund until cleared with our bank and will only refund directly into the original payer’ account less any banking and transaction fees. Cancellations within 72 hours will be refunded with 50% of the total booking value. Cancellations within 24 hours is non-refundable. Any cancellations prior to 72hours will be fully refundable. Rates are quoted in South African Rand and are inclusive of VAT, if applicable. Rates are subject to confirmation and availability and may change without prior notice. Reservations are subject to terms and conditions on check-in, right of admission reserved.
Check-in: from 14h00 - 20h00
Check-out: before 10h00 - late check-outs are only possible if rooms are empty the following day. You are welcome to have a cup of tea and relax in our lounge or we can hold your luggage until you are ready to depart.
Late arrivals: To be arranged with management.
Early arrivals: Early check-in is only possible if the room is ready for occupation. If not, you are welcome to leave your luggage at the guest house while you go out and explore or you are welcome to have a cup of tea and relax in our lounge or garden until your room is ready.
ACCEPTED MEANS OF PAYMENT
We accept MasterCard and Visa credit/debit cards and cash. Currencies accepted are ZAR, USD, GBP and EUR. Exchange rates are at the discretion of management staff according to the daily rate at that time. Cheques and travellers cheques are not accepted.
WE HAVE A STRICT CANCELLATION AND NON ARRIVAL POLICY - PLEASE READ IT BEFORE CONFIRMING THE BOOKING.
DEPOSIT TO CONFIRM BOOKING & BALANCE OF BOOKING FEE
A deposit of 50% of the entire booking fee is required to secure your reservation. The deposit is to be paid via electronic payment transfer (EFT) credit card. The balance of the booking fee, if any, is payable on arrival.
Companies/Travel agencies operating on a Bill back basis will also be liable to pay cancellation fees if cancelled whether we have a voucher or not.
Please make sure you or your clients are aware of our policy before making a booking at our establishment.
For non-arrival/no show or premature departure you will be liable for 100% of the total booking fee. Any cancellation within 24hrs of check-in will be non-refundable. Clients will be required to pay the full amount of the accommodation if cancelled on the same day of check in. Any cancellations between 7 days and 24hrs of check-in will be 50% refundable.
The liability arises irrespective of whether or not we are holding a deposit from you.
LIMITATION OF LIABILITY
Guests agree on behalf of themselves and the members of their parties that neither the establishment, its owners, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the guesthouse.
Any damage caused by guests to property and premises due to bad behavior or carelessness, or keys lost and replaced for security reasons will be for the guests account.
Please contact us for any special requests. We will be happy to assist. We hope you will enjoy your stay with us.
The 86 on Langenhoven Team